Error Codes

3.X Errors

During an ad's lifecycle, there may be situations in which the ad may fail. In such cases, the Mediation SDK creates an error object that includes a Mediation Error Code along with a message describing the error.

Code NameCodeDescription
NoAdFound0The SDK did not fill the ad.
NoNetwork1No Network was detected.
NoBidReturned2No bid was received from the server.
NoBidPayload3Bid was received, but had no content.
BidPayloadNotValid4The received bid had invalid content.
OtherBidFailure5Bid returned was invalid.
ServerError6The SDK received an error from the server.
PartnerError7The SDK received an error from the partner adapter.
PartnerSDKNotLinked8The partner SDK failed to properly communicate with our SDK.
InvalidCredentials9Invalid credentials were used.
InvalidConfig10The configuration was invalid.
InternalError11An Internal SDK error occurred.
PartnerSDKTimeOut12The SDK timed out the partner SDK.
AdTypeNotSupported13An unsupported ad type was used or found.
PartnerSDKNotInitialized14The partner SDK failed to initialize.
HeliumNotStarted15Mediation has not completed the startup.
InvalidRewardedCallbackURL16The rewarded callback URL is invalid.
Unknown99Unknown Error.

4.0.0 Errors

Error Properties

  • Code: A numeric code that uniquely identifies this error. It’s a String that’s prefixed with CM_ and ends with a 3-digit number.
  • Message: A brief description of what has just happened.
  • Cause: A concise explanation of what has caused the issue.
  • Resolution: A concise explanation of potential next step(s) that can be taken to address the issue.

Error Categorization

Error Codes

CodeMessageCauseResolutionError Constant
CM_100Chartboost Mediation initialization has failed.There was an error that was not accounted for.Try again. If the problem persists, contact Chartboost Mediation Support and provide your console logs.CM_INITIALIZATION_FAILURE_UNKNOWN
CM_101Partner initialization has failed.The initialization process started but was aborted midway prior to completion.Contact Chartboost Mediation Support and/or the mediation partner and provide a copy of your console logs.CM_INITIALIZATION_FAILURE_ABORTED
CM_102Partner initialization has failed.An ad blocker was detected.N/ACM_INITIALIZATION_FAILURE_AD_BLOCKER_DETECTED
CM_103Partner initialization has failed.The adapter instance responsible to initialize this partner is no longer in memory.This is an internal error. Contact Chartboost Mediation Support and provide a copy of your console logs.CM_INITIALIZATION_FAILURE_ADAPTER_NOT_FOUND
CM_104Partner initialization has failed.Chartboost Mediation received an invalid app config payload from the ad server.If this problem persists, reach out to the Chartboost Mediation team for further assistance. If possible, always forward us a copy of Chartboost Mediation network traffic.CM_INITIALIZATION_FAILURE_INVALID_APP_CONFIG
CM_105Partner initialization has failed.Invalid/empty credentials were supplied to initialize the partner.Ensure appropriate fields are correctly entered on the Chartboost Mediation dashboard.CM_INITIALIZATION_FAILURE_INVALID_CREDENTIALS
CM_106Partner initialization has failed.No Internet connectivity was available.Ensure there is Internet connectivity and try again.CM_INITIALIZATION_FAILURE_NO_CONNECTIVITY
CM_107Partner initialization has failed.The partner adapter and/or SDK might not have been properly integrated.Check your adapter/SDK integration. If this error persists, contact Chartboost Mediation Support and provide a minimal reproducible build.CM_INITIALIZATION_FAILURE_PARTNER_NOT_INTEGRATED
CM_108Partner initialization has failed.The initialization operation has taken too long to complete.This should not be a critical error. Typically the partner can continue to finish initialization in the background. If this error persists, contact Chartboost Mediation Support and provide a copy of your console logs.CM_INITIALIZATION_FAILURE_TIMEOUT
CM_109Partner initialization was skipped.You explicitly skipped initializing the partner.N/ACM_INITIALIZATION_SKIPPED
CM_110Partner initialization has failed.An exception was thrown during initialization.Check your console logs for more details. If this error persists, contact Chartboost Mediation Support and provide a copy of your console logs.CM_INITIALIZATION_FAILURE_EXCEPTION
CM_111Partner initialization has failed.There is no Activity with which to initialize the partner.Ensure that the Context passed to HeliumSdk.start() is an Activity.CM_INITIALIZATION_FAILURE_ACTIVITY_NOT_FOUND
CM_112Chartboost Mediation initialization has failed.Init request failed due to a networking error.Typically this error should resolve itself. If the error persists, contact Chartboost Mediation support and share a copy of your network traffic logs.CM_INITIALIZATION_FAILURE_NETWORKING_ERROR
CM_113Partner initialization has failed.The partner does not support this OS version.This is an expected error and can be ignored. Devices running newer OS versions should work fine.CM_INITIALIZATION_FAILURE_OS_VERSION_NOT_SUPPORTED
CM_114Partner initialization has failed.The initialization request failed due to a server error.If this problem persists, reach out to Chartboost Mediation Support and/or the mediation partner team for further assistance. If possible, always share a copy of your network traffic logs.CM_INITIALIZATION_FAILURE_SERVER_ERROR
CM_115Chartboost Mediation initialization has failed.An error occurred within the Chartboost Mediation initialization sequence.This is an internal error. Contact Chartboost Mediation Support and provide a copy of your console logs.CM_INITIALIZATION_FAILURE_INTERNAL_ERROR
CM_200Partner token fetch has failed.There was an error that was not accounted for.Try again. If the problem persists, contact Chartboost Mediation Support and provide your console logs.CM_PREBID_FAILURE_UNKNOWN
CM_201Partner token fetch has failed.The adapter instance responsible for this token fetch is no longer in memory.This is an internal error. Contact Chartboost Mediation Support and provide a copy of your console logs.CM_PREBID_FAILURE_ADAPTER_NOT_FOUND
CM_202Partner token fetch has failed.Required data is missing.This is an internal error. Contact Chartboost Mediation Support and provide a copy of your console logs.CM_PREBID_FAILURE_INVALID_ARGUMENT
CM_203Partner token fetch has failed.The partner was not able to call its bidding APIs because it was not initialized, either because you have explicitly skipped its initialization or there were issues initializing it.If this network supports bidding and you have explicitly skipped its initialization, allow it to initialize. Otherwise, try to re-initialize it.CM_PREBID_FAILURE_NOT_INITIALIZED
CM_204Partner token fetch has failedThe partner adapter and/or SDK might not have been properly integrated.Check your adapter/SDK integration. If this error persists, contact Chartboost Mediation Support and provide a minimal reproducible build.CM_PREBID_FAILURE_PARTNER_NOT_INTEGRATED
CM_205Partner token fetch has failed.The token fetch operation has taken too long to complete.Try again. Typically, this issue should resolve itself. If the issue persists, contact the mediation partner and provide a copy of your console logs.CM_PREBID_FAILURE_TIMEOUT
CM_206Partner token fetch has failed.An exception was thrown during token fetch.Check your console logs for more details. If this error persists, contact Chartboost Mediation Support and provide a copy of your console logs.CM_PREBID_FAILURE_EXCEPTION
CM_207Partner token fetch has failed.The partner does not support this OS version.This is an expected error and can be ignored. Devices running newer OS versions should work fine.CM_PREBID_FAILURE_OS_VERSION_NOT_SUPPORTED
CM_208Partner token fetch has failed.Prebid request failed due to a networking error.Typically this error should resolve by itself. If the error persists, contact Chartboost Mediation Support and/or the mediation partner team and share a copy of your network traffic logs.CM_PREBID_FAILURE_NETWORKING_ERROR
CM_300Partner ad load has failed.There was an error that was not accounted for.Try again. If the problem persists, contact Chartboost Mediation Support and provide your console logs.CM_LOAD_FAILURE_UNKNOWN
CM_301Partner ad load has failed.The ad load process started but was aborted midway prior to completion.Contact Chartboost Mediation Support and/or the mediation partner and provide a copy of your console logs.CM_LOAD_FAILURE_ABORTED
CM_302Partner ad load has failed.An ad blocker was detected.N/ACM_LOAD_FAILURE_AD_BLOCKER_DETECTED
CM_303Partner ad load has failed.The adapter instance responsible for this load operation is no longer in memory.This is an internal error. Contact Chartboost Mediation Support and provide a copy of your console logs.CM_LOAD_FAILURE_ADAPTER_NOT_FOUND
CM_304Partner ad load has failed.The auction for this ad request did not succeed.Try again. Typically, this issue should resolve itself. If the issue persists, contact Chartboost Mediation Support and provide a copy of your console logs.CM_LOAD_FAILURE_AUCTION_NO_BID
CM_305Partner ad load has failed.The auction for this ad request has taken too long to complete.Try again. Typically, this issue should resolve itself. If the issue persists, contact Chartboost Mediation Support and provide a copy of your console logs.CM_LOAD_FAILURE_AUCTION_TIMEOUT
CM_306Partner ad load has failed.The ad markup String is invalid.Contact Chartboost Mediation Support and/or the mediation partner and provide a copy of your network traffic logs.CM_LOAD_FAILURE_INVALID_AD_MARKUP
CM_307Partner ad load has failed.The ad request is malformed.Contact Chartboost Mediation Support and/or the mediation partner and provide a copy of your network traffic logs.CM_LOAD_FAILURE_INVALID_AD_REQUEST
CM_308Partner ad load has failed.The auction for this ad request succeeded but the bid response is corrupt.Try again. Typically, this issue should resolve itself. If the issue persists, contact Chartboost Mediation Support and provide a copy of your console logs.CM_LOAD_FAILURE_INVALID_BID_RESPONSE
CM_309Partner ad load has failed.The Chartboost Mediation placement is invalid or empty.Ensure the Chartboost Mediation placement is properly defined on the Chartboost Mediation dashboard.CM_LOAD_FAILURE_INVALID_CHARTBOOST_MEDIATION_PLACEMENT
CM_310Partner ad load has failed.The partner placement is invalid or empty.Ensure the partner placement is properly defined on the Chartboost Mediation dashboard.CM_LOAD_FAILURE_INVALID_PARTNER_PLACEMENT
CM_311Partner ad load has failed.A placement for a different ad format was used in the ad request for the current ad format.Ensure you are using the correct placement for the correct ad format.CM_LOAD_FAILURE_MISMATCHED_AD_FORMAT
CM_312Partner ad load has failed.No Internet connectivity was available.Ensure there is Internet connectivity and try again.CM_LOAD_FAILURE_NO_CONNECTIVITY
CM_313Partner ad load has failed.There is no ad inventory at this time.Try again but be mindful of CM_LOAD_FAILURE_RATE_LIMITED.CM_LOAD_FAILURE_NO_FILL
CM_314Partner ad load has failed.The partner was not able to call its load APIs because it was not initialized, either because you have explicitly skipped its initialization or there were issues initializing it.If you would like to load and show ads from this partner, allow it to initialize or try to re-initialize it.CM_LOAD_FAILURE_PARTNER_NOT_INITIALIZED
CM_315Partner ad load has failed.The ad request might have succeeded but there was not enough storage to store the ad. Therefore this is treated as a failure.N/ACM_LOAD_FAILURE_OUT_OF_STORAGE
CM_316Partner ad load has failed.The partner adapter and/or SDK might not have been properly integrated.Check your adapter/SDK integration. If this error persists, contact Chartboost Mediation Support and provide a minimal reproducible build.CM_LOAD_FAILURE_PARTNER_NOT_INTEGRATED
CM_317Partner ad load has failed.Too many ad requests have been made over a short amount of time.Avoid continually making ad requests in a short amount of time. You may implement an exponential backoff strategy to help mitigate this issue.CM_LOAD_FAILURE_RATE_LIMITED
CM_318Partner ad load has failed.An ad is already showing.You can only load another ad once the current ad is done showing.CM_LOAD_FAILURE_SHOW_IN_PROGRESS
CM_319Partner ad load has failed.The ad request operation has taken too long to complete.If this issue persists, contact Chartboost Mediation Support and/or the mediation partner and provide a copy of your console logs.CM_LOAD_FAILURE_TIMEOUT
CM_320Partner ad load has failed.The partner does not support that ad format.Try again with a different ad format. If the ad format you are requesting is supported by the partner, contact Chartboost Mediation Support and provide a copy of your console logs.CM_LOAD_FAILURE_UNSUPPORTED_AD_FORMAT
CM_321Partner ad load has failed.One or more privacy settings have been opted in.N/ACM_LOAD_FAILURE_PRIVACY_OPT_IN
CM_322Partner ad load has failed.One or more privacy settings have been opted out.N/ACM_LOAD_FAILURE_PRIVACY_OPT_OUT
CM_323Partner ad load has failed.The partner SDK instance is null.Check your adapter/SDK integration. If this error persists, contact Chartboost Mediation Support and provide a minimal reproducible build.CM_LOAD_FAILURE_PARTNER_INSTANCE_NOT_FOUND
CM_324Partner ad load has failed.The partner returned an ad with different ad parameters than the one requested.This is typically caused by a partner SDK bug. Contact the mediation partner and provide a copy of your console logs.CM_LOAD_FAILURE_MISMATCHED_AD_PARAMS
CM_325Partner ad load has failed.The supplied banner size is invalid.Ensure the requested banner size is valid.CM_LOAD_FAILURE_INVALID_BANNER_SIZE
CM_326Partner ad load has failed.An exception was thrown during ad load.Check your console logs for more details. If this error persists, contact Chartboost Mediation Support and provide a copy of your console logs.CM_LOAD_FAILURE_EXCEPTION
CM_327Partner ad load has failedAn ad is already loading.Wait until the current ad load is done before loading another ad.CM_LOAD_FAILURE_LOAD_IN_PROGRESS
CM_328Partner ad load has failed.There is no View Controller to load the ad in.Ensure that a view controller is provided during the load.CM_LOAD_FAILURE_VIEW_CONTROLLER_NOT_FOUND
CM_329Partner ad load has failed.The partner returns an ad with no inline view to show.This is typically caused by a partner adapter bug. Contact the mediation partner and provide a copy of your console logs.CM_LOAD_FAILURE_NO_INLINE_VIEW
CM_330Partner ad load has failed.Ad request failed due to a networking error.Typically this error should resolve itself. If the error persists, contact Chartboost Mediation support and share a copy of your network traffic logs.CM_LOAD_FAILURE_NETWORKING_ERROR
CM_331Partner ad load has failed.The Chartboost Mediation SDK was not initialized.Ensure the Chartboost Mediation SDK is initialized before loading ads.CM_LOAD_FAILURE_CHARTBOOST_MEDIATION_NOT_INITIALIZED
CM_332Partner ad load has failed.The partner does not support this OS version.This is an expected error and can be ignored. Devices running newer OS versions should work fine.CM_LOAD_FAILURE_OS_VERSION_NOT_SUPPORTED
CM_333Partner ad load has failed.The load request failed due to a server error.If this problem persists, reach out to Chartboost Mediation Support and/or the mediation partner team for further assistance. If possible, always share a copy of your network traffic logs.CM_LOAD_FAILURE_SERVER_ERROR
CM_334Partner ad load has failed.Invalid/empty credentials were supplied to load the ad.Ensure appropriate fields are correctly entered on the partner dashboard.CM_LOAD_FAILURE_INVALID_CREDENTIALS
CM_335All waterfall entries have been exhausted. No ad fill.All waterfall entries have resulted in an error or no fill.Try again. If the problem persists, verify Partner settings in the Chartboost Mediation dashboard.CM_LOAD_FAILURE_WATERFALL_EXHAUSTED_NO_FILL
CM_400Partner ad show has failed.There was an error that was not accounted for.Try again. If the problem persists, contact Chartboost Mediation Support and provide your console logs.CM_SHOW_FAILURE_UNKNOWN
CM_401Partner ad show has failed.There is no View Controller to show the ad in.Ensure that a view controller is provided during the show.CM_SHOW_FAILURE_VIEW_CONTROLLER_NOT_FOUND (iOS)
CM_402Partner ad show has failed.An ad blocker was detected.N/ACM_SHOW_FAILURE_AD_BLOCKER_DETECTED
CM_403Partner ad show has failed.An ad that might have been cached is no longer available to show.Try loading another ad but be mindful of CM_LOAD_FAILURE_RATE_LIMITED.CM_SHOW_FAILURE_AD_NOT_FOUND
CM_404Partner ad show has failed.The ad was expired by the partner SDK after a set time window.Try loading another ad but be mindful of CM_LOAD_FAILURE_RATE_LIMITED.CM_SHOW_FAILURE_AD_EXPIRED
CM_405Partner ad show has failed.There is no ad ready to show.Try loading another ad and ensure it is ready before it's shown.CM_SHOW_FAILURE_AD_NOT_READY
CM_406Partner ad show has failed.The adapter instance responsible for this show operation is no longer in memory.This is an internal error. Contact Chartboost Mediation Support and provide a copy of your console logs.CM_SHOW_FAILURE_ADAPTER_NOT_FOUND
CM_407Partner ad show has failed.The Chartboost Mediation placement is invalid or empty.Ensure the Chartboost Mediation placement is properly defined on the Chartboost Mediation dashboard.CM_SHOW_FAILURE_INVALID_CHARTBOOST_MEDIATION_PLACEMENT
CM_408Partner ad show has failed.The partner placement is invalid or empty.Ensure the partner placement is properly defined on the Chartboost Mediation dashboard.CM_SHOW_FAILURE_INVALID_PARTNER_PLACEMENT
CM_409Partner ad show has failed.The media associated with this ad is corrupt and cannot be rendered.Try loading another ad. If this problem persists, contact the mediation partner and provide a copy of your console and network traffic logs.CM_SHOW_FAILURE_MEDIA_BROKEN
CM_410Partner ad show has failed.No Internet connectivity was available.Ensure there is Internet connectivity and try again.CM_SHOW_FAILURE_NO_CONNECTIVITY
CM_411Partner ad show has failed.There is no ad inventory at this time.Try loading another ad but be mindful of CM_LOAD_FAILURE_RATE_LIMITED.CM_SHOW_FAILURE_NO_FILL
CM_412Partner ad show has failed.The partner was not able to call its show APIs because it was not initialized, either because you have explicitly skipped its initialization or there were issues initializing it.If you would like to load and show ads from this partner, allow it to initialize or try to re-initialize it.CM_SHOW_FAILURE_NOT_INITIALIZED
CM_413Partner ad show has failed.The partner adapter and/or SDK might not have been properly integrated.Check your adapter/SDK integration. If this error persists, contact Chartboost Mediation Support and provide a minimal reproducible build.CM_SHOW_FAILURE_PARTNER_NOT_INTEGRATED
CM_414Partner ad show has failed.An ad is already showing.You cannot show multiple fullscreen ads simultaneously. Wait until the current ad is done showing before showing another ad.CM_SHOW_FAILURE_SHOW_IN_PROGRESS
CM_415Partner ad show has failed.The show operation has taken too long to complete.If this issue persists, contact Chartboost Mediation Support and/or the mediation partner and provide a copy of your console logs.CM_SHOW_FAILURE_TIMEOUT
CM_416Partner ad show has failed.There was an error with the video player.Contact Chartboost Mediation Support or the mediation partner and provide details of your integration.CM_SHOW_FAILURE_VIDEO_PLAYER_ERROR
CM_417Partner ad show has failed.One or more privacy settings have been opted in.N/ACM_SHOW_FAILURE_PRIVACY_OPT_IN
CM_418Partner ad show has failed.One or more privacy settings have been opted out.N/ACM_SHOW_FAILURE_PRIVACY_OPT_OUT
CM_419Partner ad show has failed.A resource was found but it doesn't match the ad type to be shown.This is an internal error. Typically, it should resolve itself. If this issue persists, contact Chartboost Mediation Support and provide a copy of your console logs.CM_SHOW_FAILURE_WRONG_RESOURCE_TYPE
CM_420Partner ad show has failed.The ad format is not supported by the partner SDK.Try again with a different ad format. If the ad format you are requesting is supported by the partner, contact Chartboost Mediation Support and provide a copy of your console logs.CM_SHOW_FAILURE_UNSUPPORTED_AD_FORMAT
CM_421Partner ad show has failedAn exception was thrown during ad show.Check your console logs for more details. If this error persists, contact Chartboost Mediation Support and provide a copy of your console logs.CM_SHOW_FAILURE_EXCEPTION
CM_422Partner ad show has failedThe ad size is not supported by the partner SDK.If this issue persists, contact the mediation partner and provide a copy of your console logs.CM_SHOW_FAILURE_UNSUPPORTED_AD_SIZE
CM_423Partner ad show has failed.The supplied banner size is invalid.Ensure the requested banner size is valid.CM_SHOW_FAILURE_INVALID_BANNER_SIZECM_423
CM_500Partner ad invalidation has failed.There was an error that was not accounted for.Try again. If the problem persists, contact Chartboost Mediation Support and provide your console logs.CM_INVALIDATE_FAILURE_UNKNOWN
CM_501Partner ad invalidation has failed.There is no ad to invalidate.N/ACM_INVALIDATE_FAILURE_AD_NOT_FOUND
CM_502Partner ad invalidation has failed.The adapter instance responsible for this show operation is no longer in memory.This is an internal error. Contact Chartboost Mediation Support and provide a copy of your console logs.CM_INVALIDATE_FAILURE_ADAPTER_NOT_FOUND
CM_503Partner ad invalidation has failed.The partner was not able to call its invalidate APIs because it was not initialized, either because you have explicitly skipped its initialization or there were issues initializing it.If this network supports ad invalidation and you have explicitly skipped its initialization, allow it to initialize. Otherwise, try to re-initialize it.CM_INVALIDATE_FAILURE_NOT_INITIALIZED
CM_504Partner ad invalidation has failed.The partner adapter and/or SDK might not have been properly integrated.Check your adapter/SDK integration. If this error persists, contact Chartboost Mediation Support and provide a minimal reproducible build.CM_INVALIDATE_FAILURE_PARTNER_NOT_INTEGRATED
CM_505Partner ad invalidation has failed.The invalidate operation has taken too long to complete.If this issue persists, contact Chartboost Mediation Support and/or the mediation partner and provide a copy of your console logs.CM_INVALIDATE_FAILURE_TIMEOUT
CM_506Partner ad invalidation has failed.A resource was found but it doesn't match the ad type to be invalidated.This is an internal error. Typically, it should resolve itself. If this issue persists, contact Chartboost Mediation Support and provide a copy of your console logs.CM_INVALIDATE_FAILURE_WRONG_RESOURCE_TYPE
CM_507Partner ad invalidation has failed.An exception was thrown during ad invalidation.Check your console logs for more details. If this error persists, contact Chartboost Mediation Support and provide a copy of your console logs.CM_INVALIDATE_FAILURE_EXCEPTION
CM_600An unknown error has occurred. It is unclear if it originates from Chartboost Mediation or mediation partner(s).There is no known cause.No information is available about this error.CM_UNKNOWN_ERROR
CM_601The partner has returned an error.Unknown.The Chartboost Mediation SDK does not have insights into this type of error. Contact the mediation partner and provide details of your integration.CM_PARTNER_ERROR
CM_602An internal error has occurredUnknown.This is an internal error. Contact Chartboost Mediation Support and provide a copy of your console logs.CM_INTERNAL_ERROR
CM_603No Internet connectivity was available.Unknown.Ensure there is Internet connectivity and try again.CM_NO_CONNECTIVITY
CM_604An ad server issue has occurred.Unknown.This is an internal error. Contact Chartboost Mediation Support and provide a copy of your console logs.CM_AD_SERVER_ERROR
CM_605Invalid/empty arguments were passed to the function call, which caused the function to terminate prematurely.Unknown.Depending on when this error occurs, it could be due to an issue in Chartboost Mediation or mediation partner(s) or your integration. Contact Chartboost Mediation Support and provide a copy of your console logs.CM_INVALID_ARGUMENTS